SmartVM warrants its Product against defects in material or workmanship as follows:
- For a period of one (1) year from the date of purchase if this Product is determined to be defective, SmartVM will repair or replace the Product, at its option, at no charge. After this one (1) year period, you must pay for the replacement unit. This warranty does not cover costs incurred in connection with the removal and re-installation of installed devices, nor does it cover any other contingent expenses.
- To obtain warranty service, you must first obtain an RMA number by calling SmartVM customer service at 216-595-5289. Upon receiving an RMA number, you must then deliver the Product freight prepaid, in either its original packaging or packaging affording an equal degree of protection to:
23900 Mercantile Rd
Cleveland OH 44122
This warranty does not cover:
- Customer instruction, installation or set-up
- Cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, or modification of, or to any part of the Product
- Damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than SmartVM
- Products that are specifically sold AS IS (WITH ALL FAULTS) or consumables
This warranty is valid only in the United States. Proof of purchase in the form of an invoice showing the unit is within the Warranty period must be presented to obtain warranty service. This warranty is invalid if factory-applied labels, including serial number, have been altered or removed from the Product.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. SMARTVM SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OFANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
In addition, if you enter into a service contract with the SmartVM within 90 days of the date of sale, the limitation on how long an implied warranty lasts does not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
To return defective product or send stock-balance shipments, follow these procedures:
Return Policy (RMA):
Customers who wish to return any product must request an RMA number within 7 days of receipt of order. All returns are subject to a 20% restocking fee. Product must be received with 10 days of the RMA date. Upon our receipt of the returned product you should allow 2 weeks for your credit to be processed. Credit will be in full less any applicable shipping, handling and re-stocking fees. Please note that we can only credit the account to which the purchase was originally made. All returned products must be in their original boxes with ALL original contents and accessories included. Any product(s) returned with writing on the packaging, user manuals, and other documentation and not in their original packaging can be refused. Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and original packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
Return Policy Checklist:
- All items being returned must have a Return Merchandise Authorization (RMA) number.
- Do not write RMA numbers on manufacturer’s cartons as this will make the product appear used and you may be charged for a new carton.
- Return policy valid up to one week from receipt of product. Returned product must be received back within 10 days of the RMA date.
- All Return merchandise must be in its original sellable condition when received. Please be sure to include all of the original materials, accessories and manuals that the manufacturer included with the merchandise.
- Returns must be sent freight prepaid.
- Special order merchandise is not returnable.
- We will not ship replacement merchandise until receipt of damaged or defective item.
- All defective or damaged returns are subject to verification.
- The RMA number must be referenced on the shipping label.
- The RMA email that we have approved must be enclosed in the package.
- Store credit for full amount less shipping can be taken in lieu of the restocking fee for 30 days from date of sale.
- Reason for Return
We strongly recommend that you use some type of traceable mailing service, as we cannot be responsible for lost packages. (USPS Priority Mail with Delivery Confirmation is acceptable). Please send by insured shipping as well as having us sign for receiving it to prove to you it was received.
Attn: RMA# xxxx
23900 Mercantile Rd
Cleveland OH 44122
Pre Sales Support:
For Pre Sales Enquiries contact SmartVM at 866-999-3210
For Tech Support contact SmartVM at 866-999-3210
Contact SmartVM at 216-595-5289 for a list of local distributors for your country.
Legal & Privacy:
- COPYRIGHT NOTICE
The graphics, documents and articles contained on this World Wide Web site and Smart Solutions sites elsewhere on the Internet are the copyrighted work of Smart Solutions and contain proprietary trademarks and trade names of the company and its business partners. Smart Solutions hereby authorizes you to copy documents published by Smart Solutions on the World Wide Web for non-commercial use within your organization or for educational research purposes only. In consideration of this authorization, you agree that any copies made of these documents or articles shall retain all copyright, trademark and other proprietary notices contained herein and therein. They may not be sold for profit or incorporated in commercial documents without the written permission of the copyright holder.
Nothing contained herein shall constitute a grant of any license or right under any patent or trademark of Smart Solutions or any third party, nor shall it be so construed as conferring any such license or right by implication, estoppel, implication by law, or otherwise. Except as expressly provided above, nothing contained herein shall be construed as conferring any license, permitted use or right under any Smart Solutions copyright.
Note that any product, process, or technology in this document may be the subject of other intellectual property rights reserved by Smart Solutions, and is not licensed hereunder.
The articles, information and works provided in this World Wide Web site is provided "AS IS," WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHERWISE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Smart Solutions assumes no liability for the use or interpretation of information contained herein. Decisions based on data or information are the responsibility of the individual.
Any Smart Solutions publication is based upon information and/or tests which are believed to be reliable, but may include technical inaccuracies or typographical errors. Changes may be periodically made to these publications; these changes will be incorporated in new editions of these publications. Smart Solutions may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice.
Information, suggestions and comments received by Smart Solutions regarding a published document shall be deemed to be non-confidential and Smart Solutions shall have no obligation of any kind with respect thereto, and Smart Solutions shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, Smart Solutions shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including, but not limited to, developing and marketing products incorporating such information.
- PRIVACY STATEMENT
Smart Solutions gathers two types of information about its users:
- Data that users provide through voluntary registration on our site
- Aggregated tracking information derived mainly by tallying page views throughout our site
Such information enables us to better tailor our content to users' needs and helps us understand the demographics of our audience. Information is gathered using the following:
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Smart Solutions tracks user traffic patterns throughout this site; however, we do not correlate this information with data about individual users. Smart Solutions does segment overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).
A cookie is a small data file that some web sites attach to users' hard drives when they visit the sites. A cookie file can contain information, such as a user ID, that the site uses to track the pages users visited. The only personal information a cookie can contain has to be supplied by the user.
Use of Collected Information
Smart Solutions uses any information voluntarily given by our users to enhance their experience in our site, whether to provide interactive or personalized elements on the site or to better prepare future content based on the interests of our users. Smart Solutions does not share user lists with outside parties, including advertisers. Smart Solutions may disclose this information to Federal or State government agencies to meet legal requirements in special circumstances. We use tracking information to determine which areas of our site are most (and least) popular based on traffic to those areas. Smart Solutions does not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for our users.
Smart Solutions gives users options wherever necessary and practical. Users may choose not to participate in certain interactive areas of this site, which alleviates the need to collect any information from the user.
- SECURITY STATEMENT
Smart Solutions takes security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.
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