Terms and Conditions
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Shipping & Delivery

Privacy & Security

Return & Replacement Policies

Terms of Use



Shipping & Delivery

FREE Shipping available to locations in the United States for orders totaling over $100. Limit one destination per order. Free Shipping applies only to standard ground shipping via UPS only.

Privacy & Security

Smart Solutions gathers two types of information about its users: (i) data that users provide through voluntary registration on our site; and (ii) aggregated tracking information derived mainly by tallying page views throughout our site. Such information enables us to better tailorour content to the users' needs and helps us understand the demographics of our audience. Information is gathered using the following:

User Registration

Although many features of this web site are available to anonymous users, some areas require registration prior to accessing content. By registering, users take advantage of various personalized features such as the ability to invoke unique functions and content based on their identity. During registration, users supply information required to enable transactions--including, but not limited to--username, password, address, e-mail address, and country.

Usage Tracking

Smart Solutions tracks user traffic patterns throughout this site; however, we do not correlate this information with data about individual users. Smart Solutions does segment overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

Cookies

A cookie is a small data file that some web sites attach to users' hard drives when they visit the sites. A cookie file can contain information, such as a user ID, that the site uses to track the pages users visited. The only personal information a cookie can contain has to be supplied by the user. A cookie can't read data off a hard disk or read cookie files created by other sites. Smart Solutions uses cookies to track user traffic patterns (as described above). When users enter the site or register, Smart Solutions uses a cookie to store the user ID. Cookies enable users to enter various parts of the Smart Solutions site as a registered user without having to log on each time, and to visit other restricted areas of the site with similar security settings.

Use of Collected Information

Smart Solutions uses any information voluntarily given by our users to enhance their experience in our site, whether to provide interactive or personalized elements on the site or to better prepare future content based on the interests of our users. Smart Solutions does not share user lists with outside parties, including advertisers. Smart Solutions may disclose this information to Federal or State government agencies to meet legal requirements in special circumstances. We use tracking information to determine which areas of our site are most (and least) popular based on traffic to those areas. Smart Solutions does not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for our users.

Opt-Out Policy

Smart Solutions gives users options wherever necessary and practical. Users may choose not to participate in certain interactive areas of this site, which alleviates the need to collect any information from the user.
Smart Solutions takes security measures to protect personal information from loss, unauthorized access, destruction, misuse, modification or disclosure.

Return & Replacement Policies

Unopened Item Return Policy

A customer may return a product that has been unopened for credit or replacement by requesting a Return Merchandize Authorization Number (RMA#) within 14 days of receipt.

The unopened product must be sealed in the same container and in the same condition as when it was received by the customer on the day of delivery and in a re-sellable condition as intended by the company of manufacture. All components and accessories (such as cables, brackets, screws, adapters and manuals) must be included with the return and in original condition as well. If the condition of the returned product is not as described above the RMA will be rejected with no refund and the product can be returned to you at your expense if requested.

Before any item can be returned the customer is required to request an RMA# from us. RMA#’s can be requested by submission online, emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 866-999-3210. Once the request has been made and the appropriate paperwork filled out, the RMA# will be emailed to the customer with shipping instructions. You are responsible for shipping charges to return the product. This RMA# will be valid for 10 Calendar Days from the day we email it to you, after which it will expire. If we do not receive the return on or before the return authorization date expires, we will reject the return and send it back at your expense.

A Re-Stocking Fee up to 20% will apply to any returns of unopened items. Shipping charges are not refundable. If Free Shipping was received, the actual shipping amount will be deducted from the return. Any return must include all contents originally shipped with the product. Any accessories that are missing will have their costs deducted from the original purchase amount.

Opened and Defective Item Return Policy

An opened and defective item is a product that is defective and not functioning out of the box from the manufacturer. A customer may return opened and defective products to us within 30 Calendar Days from the day you receive the product for a replacement by requesting a Return Merchandize Authorization (RMA#). RMA’s that are requested for defective products that have passed the 30 Calendar Day mark will be subject to the Manufacturer Warranty and may be returned for repair only.

Before any item can be returned the customer is required to request an RMA# from us. RMA#’s can be requested by submission online, emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 866-999-3210. Once the request has been made and the appropriate paperwork filled out, the RMA# will be emailed to the customer with return shipping instructions. You are responsible for shipping charges to return the product. This RMA# will be valid for 10 Calendar Days from the day we email it to you, after which it will expire. If we do not receive the return on or before the return authorization date expires, we will reject the return and send it back at your expense.

The opened and defective product must be in the original packaging as when it was received by you on the day of delivery. If the condition of the opened and defective product is other than described by you in the RMA when we receive it additional charges may apply before the replacement can be sent or the RMA can be rejected with no replacement and the product may be returned to you at your expense if requested. Once the opened and defective product has been received and inspected a replacement product of the same item will be shipped to you via Ground Shipping Service. Other methods of return shipment may be requested by the customer and at the customers’ expense. Please include any accessories or components that were shipped with the original product when returning the item to us.

If you wish to return an opened and defective product for a refund, this request must be done within 14 Calendar Days of receipt. A Re-Stocking Fee up to 20% will apply to any returns. Shipping charges are not refundable. If Free Shipping was received, the actual shipping amount will be deducted from the return. Any return must include all contents originally shipped with the product. Any accessories (such as cables, brackets, screws, adapters and manuals) that are missing will have their costs deducted from the original purchase amount.

Opened and Non-Defective Item Return Policy

A customer may return an opened and non-defective item to us for credit or refund by requesting a Return Merchandize Authorization Number (RMA#) within 14 calendar days of receipt.

The opened and non-defective product must be returned in the same original packaging and in the same condition as when it was received by the customer on the day of delivery and in a re-sellable condition as intended by the company of manufacture. All components and accessories (such as cables, brackets, screws, adapters and manuals) must be included with the return and in original condition as well. If the condition of any of the returned product is not as described above the RMA will be rejected with no refund and the product can be returned to you at your expense if requested.

Before any item can be returned the customer is required to request an RMA# from us. RMA#’s can be requested by submission online, emailin This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 866-999-3210. Once the request has been made and the appropriate paperwork filled out, the RMA# will be emailed to the customer with return shipping instructions. You are responsible for shipping charges to return the product. This RMA# will be valid for 10 Calendar Days from the day we email it to you, after which it will expire. If we do not receive the return on or before the return authorization date expires, we will reject the return and send it back at your expense.

The opened and non-defective item must be in the original packaging as when it was received by the customer on the day of delivery. If the condition of the opened and non-defective product is other than described by you in the RMA when we receive it additional charges may apply before a refund can be given or the RMA can be rejected with no refund and the product may be returned to you at your expense if requested. Once the opened and non-defective product has been received and inspected your refund will be processed.

Return of opened and non-defective products are subject to a Re-Stocking Fee up to 20%. Shipping charges are not refundable. If Free Shipping was received, the actual shipping amount will be deducted from the return. Any return must include all contents originally shipped with the product. Any accessories that are missing will have their costs deducted from the original purchase amount. Additional charges may apply depending on the condition of the returned product.

Terms of Use

Welcome to the SmartVM website (the "Site"). This site is owned and administered by SmartVM, a division of Smart Solutions, Inc. ("Smart Solutions").

Notice PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS SITE. By accessing, browsing or using the Site, you consent and agree to these terms and conditions of use and all applicable laws. If you do not agree with any part of these Terms and Conditions, you must not use this site.

General

The terms that govern your use of the Site may be changed periodically. Your use of the Site following any such change constitutes your agreement to follow and be bound by the terms as changed. Periodically, we may change, move or delete portions of, or may at to, the Site. Smart Solutions will update the effective date when the terms are updated. The effective date of this document is April 2012. Privacy & Security

You confirm you have read our Privacy & Security Policy, the terms of which are incorporated herein, and agree the terms of such policy are reasonable. You consent to the use of your personal information by Smart Solutions in accordance with the terms of and for the purposes set forth in our Privacy Policy.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Every purchase you make at the Site is safe. The Site uses Secure Sockets Layer (SSL), the industry standard for secure commerce transactons to transmit your credit card information over the Internet. This means your credit card number is scrambled during the transaction process so the information cannot be read as it travels over the Internet.

Conduct

In using the Site, you are prohibited from any resale or commercial use of the Site or of its contents; any derivative use of the site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Smart Solutions. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout or form) of Smart Solutiosn and our business affiliates and partners without express written consents. You may not use any meta tages or any other "hidden text" utilizing Smart Solutions' name or trademarks without the express written consent of Smart Solutions. You shall be solely liable for any damages resulting from any infringement or copyright, trademark, or other proprietary right, or any other harm resulting from your use of the Site.

Unless otherwise specified, the Site is for your personal and noncommerical (other than for the purchase of merchandise from the Site) use. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from the different areas of the Site solely for your own noncommercial use, or to place an order with Smart Solutions. Any other use of materials on the Site, including but not limited to the modification, reproduction, distribution, republications, display or transmission of the content of the Site, without prior written permission fo Smart Solutions is strictly prohibited.

Copyrights and Trademarks

Unless otherwise noted, all materials, including trademarts, images, illustrations, designs, buttons, icons, logos, photographs, digital downloads and written and other materials that appear as part of the Site (collectively the "Content") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled, or licensed by Smart Solutions, its partners, affiliates or suppliers. You are prohibited from reproducing, reverse engineering, transmitting, disassembling, modifying or creating derivative works with respect to any Content found on the Site. Nothing on the Site is to be construed as granting, by implication, estoppel or otherwise, any license or right to the use of intellectual property displayed on the Site, without the prior written permission of Smart Solutions. Any rights not expressly granted herein are reserved.

Links to Other Websites and Services

The Site may contain links to other Internet sites on the World Wide Web. Smart Solutions provides such links for your convenience only and is not responsible for the content of any site linked to or from the Site. Links from the Site to any other site does not mean that Smart Solutions approves, endorses, or recommends that site. Smart Solutions disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site. Viewing of all other sites is at your own risk.

Disclaimer

The Site and all contents, information, services and products of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose, non-infringement, freedom from computer virus, and warranties arising from course of dealing or course of performance.

You acknowledge, by your use of this site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary serviceing or repairs of any equipment you use in connection with your use of our site, and that Smart Solutions shall not be liable for any damages of any kind related to your use of this site. Smart Solutions makes no warranty that (i) the site will meet your requirements; (ii)access to the site will be uninterrupted, timely, secure, or error-free; (iii) the results obtained from use of the Site will be accurate or reliable; (iv) the quality of any products, services, information or other material purchased or obtained by you through the Site will meet your expectations; (v) any errors on the site will be corrected; or (vi) the site or services on which they are hosted are free of viruses or other harmful components. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific rights which vary from state to state. Inaccuracy Disclaimer

From time to time there may be information on the Site that contains typographic and photographic errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Limitation of Liability

In no event shall Smart Solutions be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, under any contract, negligence, strict liability, or other theory, including but not limited to damages from loss of profits, use, data, or other intangibles, even if Smart Solutions had been advised of such damages. In particular, and without limitation, Smart Solutions will not be liable for the damages of any kind resulting from the use of of the inability to use the site or from any content posted on the site by Smart Solutions or anyone else. However, nothing in this paragraph shall be interpreted to affect the individual produt warranties that are standard for that product.

Your sole remedy for dissatisfaction with the site or their content is to stop using the site. Because some jurisdications do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. You agree that use of the site is at your sole risk and you will be solely responsible for any damage to your computer system or loss of data that resuts from access, browsing, or use of the site, or the downloading or use of any materials, data, text or images from the Site.

Indemnification

You agree to defend, indemnify and hold Smart Solutions harmless from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of the Site or any other person accessing the Site using your Internet account.

Applicable Laws The Site is administered by Smart Solutions from its offices in Cleveland, Ohio, United States of America. Your use of the Site shall be governed in all respects by the laws of

the State of Ohio, USA, without regard to choice of law provisions, including all contracts for the sale of merchandise. You consent and submit to the exclusive jurisdiction of the state or federal courts located in Cuyahoga County, Ohio, in any legal proceeding directly or indirectly arising out of or relating to the Site. Smart Solutions' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Smart Solutions may assign its rights and duties under this Agreement to any party at any time without notice to you. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Smart Solutions makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access the Site from locations outside the United States do so of their own accord and are responsible for compliance with applicable local laws. You may not use or export the materials in violation of United States export laws and regulations. Any claim relating to the materials shall be governed by the substantive laws of the State of Ohio.

User Submissions

Except for any personally identifiable information we may collect from you under the guidelines established in our Privacy Policy, any material, information or other communication you provide to Smart Solutions ("Submission") will be considered non-confidential and non-proprietary. Smart Solutions will have no obligations with respect to the Submission. Smart Solutions and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Submission and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.

In the event you place an order with Smart Solutions through or using the Site, you agree that any order so placed shall be the same as a signed writing, created in the ordinary course of the sending party's business, at or near the time of the events recorded and transmitted by a person with knowledge of the events. When the order is printed from electronic records, such an order shall be considered an original Document. The party placing the order shall not contest the validity of the Document on the grounds that it fails to meet the common law statute of frauds or the statute of frauds found in Section 2-201 of the Uniform Commerical Code, or other applicable law or statute, that it fails to meet the business records excetpion to the hearsay rule or that it fails the best evidence rule because it is not an original document.

General

These Terms and Conditions and those found in the Smart Solutions Privacy & Security Policy set forth the entire understanding and agreement between you and Smart Solutions with respect to the Site. You acknowledge that any other agreements between you and Smart Solutions with respect to the Site are superseded and of no force or effect. If any provision of these Terms and Conditions shall be unlawful, void or for any reason unenforceable, then that provision will be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

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Customer Services

Our Customer Service Team is available by phone at 866.999.3210 in the US and Canada or at +1.216.595.5289 for all other countries.

Why Choose Us

FREE Shipping available to locations in the United States for orders totaling over $100.